Fair Lending Examination Preparation

• Project Management
• Information Gathering
• Response Development
• Stakeholder Sign-off

Fair Lending Risk Assessment

• Inherent Risk Identification
• Review of Controls
• Residual Risk Evaluation
• Direction of Controls
• Process Mapping
• Risk Taxonomy

Fair Lending Program Development & Review

• Governance Documentation
• Mitigation & Remediation
• Complaint Management
• Prioritization & Routines
• Audit

Analysis Development & Review

• Product Offering
• Marketing
• Steering
• Underwriting
• Pricing
• Servicing & Loss Mitigation

Mystery Shopping

• Process Development
• Evaluation Criteria
• Branch Selection
• Questionnaire design
• Implementation
• Analysis and Reporting